Copyright © 2011-2018 - Fountain Hills Pet Nanny. All rights reserved.
A complimentary "Meet-N-Greet" consultation if it results in a booking that leads to pet siting services contracted on this visit, otherwise there is a $25.00 fee which is due at the initial consultation (payment in the form of a check or cash). For potential clients interviewing multiple pet sitters - make us your last stop. Our goal is to ensure long-lasting relationships for our pet sitting services.
We do not quote overnight pet sitting prices over the phone. Please take a look at our services to determine your needs and fees associated with pet sitting. Potential clients can get an idea of the range of fees and any overnight pet sitting rates will be determined at the initial client consultation after we've met your pets.
Detailed pet care policy and pet sitting forms are available at the time of the initial consultation. The information below is in summary format only.
We can accommodate last minute visits for established clients with a key on file. Additional fees may apply for service requests with 24 hour notice or less. For potential new clients we need at least a 72 hour notice for services which will be based upon availability to meet with you for an initial client consultation.
There are additional fuel charges for areas outside of Fountain Hills (i.e. Rio Verde, North Scottsdale and other areas upon request).
Key policy - we must be provided with a key at the initial consult to engage our pet sitting services.
If you are not keeping a key on file with us, then returning or picking up the key in-person will be $25.00 each way.
Full Payment is expected prior to Pet Sitting services. Payment may be made in the form of cash, personal check, cashiers check or for established clients via credit card at Paypal.com. *Full Payment is due at the initial new client consultation for booked pet sitting services.
Returned check fee is $35.00, plus any additional charges incurred.
In the event of an emergency with the pet nanny a qualified back-up pet nanny will be provided to watch over your pets.
Please make sure that all dogs are licensed as each town requires and rabies shots are current. We do not provide service to pets that are aggressive or that bite.
For a single pet sitting visit a 24 hour notice is needed to cancel without charge, otherwise there will be a 50% charge.
For multiple pet sitting visits, we charge a 25% cancellation fee, if you cancel within two weeks (14 days) of when the job is subject to begin. If you cancel within one week (7 days), we charge a 50% cancellation fee. If you cancel within 48 hours of your booking, we charge a 75% cancellation fee.
Due to the exclusive nature of overnight pet sitting bookings, our pet nannies must decline all other requests for pet sitting visits and overnight stays that coincide with the times/dates that you have booked. Therefore, we charge a 50% cancellation fee, if you cancel within one month of when the job is subject to begin. If you cancel after this period, we charge a 75% cancellation fee.
*There are no refunds or credits once pet sitting service has begun (i.e. returning home early).
The remaining balance of any pet sitting cancellations will be credited towards future pet sitting services.
*If you cancel during a holiday period there will be no refund.
Easter Holiday - March 30 - April 1
Memorial Day weekend - May 25 - May 29
Fourth of July - July 1 - July 7
Labor Day weekend - September 1 - September 5
Thanksgiving Holiday - November 21 - November 27
Christmas Holiday - December 21 - December 30
New Year's Holiday - December 31 - January 2
Overnight Pet sitting during a holiday period will be subject to a holiday surcharge of $25.00 per day. All types of pet sitting visits will incur a fee of $3.00 per visit during holiday periods.
We are open 365 days a year for our established clients.
Our policies ensure that we are professional, reliable, dependable and available when our long-term clients need us for pet sitting. Please note that we enforce our policies.